Welcome and route
Welcomes customers in the organization’s tone, understands why they are calling and starts the right flow.
ENTROBOT AURA · AI-POWERED VOICE CUSTOMER EXPERIENCE
Your customer speaks.
Aura understands and acts.
Entrobot Aura is an AI-powered customer experience product that welcomes customers through natural voice dialogue, understands the context of each request, responds with the right information or workflow and transfers the conversation to a live representative when needed.
Natural voice dialogue Answers grounded in company knowledge Controlled live handoff
CALL ACTIVE
Customer- Intent
- Delivery status
- Context
- Verified
- Next step
- Query order
NATURAL DIALOGUE · CONTROLLED SERVICE
Customers should not have to learn
how to talk to your system.
Aura turns a need expressed in the customer’s own words into a structured process. It handles recurring questions, retrieves information from the right source, starts in-scope actions and hands off to a person without losing context when human judgement is needed.
Understand context
Evaluates intent, earlier answers and critical information from the conversation together.
Inform and act
Answers from approved sources and runs in-scope query, registration or request steps.
Live representative handoff
Transfers the conversation summary when authority, uncertainty or customer preference requires a person.
ONE CONVERSATION · ONE CONTROLLED END-TO-END FLOW
Turn voice into more than text—
turn it into the right next step.
Every conversation is designed around the organization’s greeting, knowledge sources, business rules, verification steps, integrations and handoff conditions.
- 01Listen
Receive the customer’s spoken request within the conversation flow.
- 02Understand
Classify intent and conversation context.
- 03Retrieve
Use approved company knowledge and relevant records.
- 04Guide
Give the right response or launch a defined workflow.
- 05Verify
Request the required confirmation at critical steps.
- 06Handoff
Transfer to a live team with context when needed.
A VISIBLE OPERATION BEHIND EVERY CONVERSATION
Aura speaks.
Your team sees the control layer.
Representatives and managers can see the purpose of the call, collected information, completed steps and reason for handoff in one view. AI and human teams work from the same customer context.
- Conversation flow and concise call summary
- Intent, status and next action
- Integration result and reason for live handoff
AURA / LIVE CONVERSATION ACTIVE
Customer call03:42
Conversation
Conversation context
- Intent
- Delivery status
- Verification
- Complete
- System
- Order service
- Status
- Preparing response
NEXT ACTIONRetrieve the delivery record and summarize it
LIVE HANDOFF READY
AURA CAPABILITIES
The business and control layers
behind a strong voice experience.
Aura is more than a speaking interface. Content, rules, integrations, human handoff and measurement are designed as one operating model.
Natural dialogue
Context-aware conversation flows designed around the organization’s communication style.
Company knowledge
A knowledge architecture designed to answer only from approved content and defined sources.
System integration
In-scope data exchange with CRM, operations systems, case systems, web services or internal applications.
Workflow management
Rule-based information capture, verification, case creation, status query and follow-up.
Intelligent handoff
Transfer with context when confidence is low, the customer asks, authority is limited or an exception occurs.
Quality and performance
Visibility into outcomes, topic distribution, handoff reasons and process-completion trends.
Permissions and security
A controlled scope for which information can be accessed and which action requires which verification.
Organization-specific experience
Greeting tone, terminology, conversation flows and scenarios configured around the brand.
CHANNEL-INDEPENDENT · CONNECTED TO BUSINESS SYSTEMS
The conversation starts with the customer.
The action completes in the right system.
Depending on project scope, Aura can be placed on a phone line, web or mobile experience. Information from the conversation can move to CRM, operations systems, support systems, appointment platforms, custom web services or internal applications.
Phone / web / mobile
ENTROBOT AURA
CRM · operations systems · Case system · API · Internal application
INDUSTRY-INDEPENDENT SCENARIOS
Not one generic bot.
Voice experiences designed around your work.
Scope, knowledge and actions are defined around the sector’s rules. Aura can adapt from consumer-facing service models to enterprise support teams.
Welcome and classify
Understand why the customer is calling and guide them to the right information or team from the first step.
Applications, appointments and records
Collect and verify defined information and register it in the relevant system.
Order, transaction and status queries
After verification, retrieve current information about the customer’s own record from a connected system.
After-sales and technical support
Work through recurring issues step by step and transfer unresolved cases to the right expertise.
HUMAN OVERSIGHT · CLEAR BOUNDARIES
Corporate control matters
as much as natural dialogue.
Voice recordings and transcripts may contain personal data. AI disclosure, notices, consent where required, recording policies, access permissions, retention and deletion periods should be designed around the organization’s legal and operational requirements.
Transparency and permission
Flows that disclose the use of AI and explain recording and data-processing conditions.
Human handoff and intervention
Live teams can take over when requested by the customer or when a defined risk condition occurs.
Traceable improvement
Review outcomes and failed flows to improve knowledge and scenarios through a controlled process.
DESIGN YOUR CUSTOMER EXPERIENCE WITH AURA
Define your voice experience
from first welcome to resolution.
In a short discovery session, we can assess call reasons, knowledge sources, required integrations, the live handoff model and security boundaries.
Request an Entrobot Aura meetingPRODUCT-SPECIFIC DEMO REQUEST
Let’s evaluate the product through your own process.
Your request reaches our team with the selected product and source page already identified. We review your needs and contact you to arrange the right session.
Demo productEntrobot Aura
- A session shaped around your needs
- Automatic routing to the right product team
- Clear scope and next steps