01
Guided conversations
Customer flows that branch through choices, questions and rules.
ENTROBOT CONNECT · WHATSAPP WORKFLOWS
Turn a conversation
into a completed process.
Entrobot Connect turns a WhatsApp conversation into a guided business workflow, collects the required information, transfers it to the system your organization uses and hands the conversation to a live representative when needed.
Industry-independent workflows Multi-system integration Controlled human handoff
END-TO-END CONVERSATION FLOW
The customer writes.
The process moves forward.
Each step is designed around the organization’s business rules. Customer responses are structured, and the next question, action or handoff is determined from those responses.
- 01Welcome
The customer’s intent is identified and the relevant workflow begins.
- 02Guidance
Questions, choices and explanations guide the customer to the right action.
- 03Data capture
Information required for an application or request is collected in a structured conversation.
- 04System transfer
Collected data is sent to a CRM, an operations system, a desktop application, custom software or another system selected by the organization.
- 05Human representative
Exceptional, sensitive or unresolved cases are handed off with their conversation context.
BUILDING BLOCKS SHAPED AROUND YOUR ORGANIZATION
More than a bot:
a working service channel.
Entrobot Connect is defined from your real process rather than a collection of canned answers. Its building blocks are selected according to discovery and integration capabilities.
02
Structured data capture
Controlled collection of information required for applications and requests.
03
Business rules and decisions
Start different actions according to responses, status or system results.
04
System-independent connection
Transfer in-scope data to a CRM, an operations system, a local application, custom software or another agreed destination.
05
Context-rich human handoff
Pass unresolved conversations and collected information to a live team.
06
Automated updates
Share process outcomes or status updates within approved permissions and templates.
INTEGRATION LAYER
The conversation does not remain just a message.
Customer information becomes a business record through organization-specific mappings. The outcome can be transferred not only to CRM or operations systems, but also to an on-premises desktop application, custom software or another system used by the organization.
- Field and data mapping
- Process outcome and status return
- Integration method suited to the technical environment
01WhatsAppCustomer conversation
02Entrobot ConnectWorkflow and rules
03Your SystemsCRM · operations systems · desktop · custom software
INDUSTRY-INDEPENDENT USE
The technology stays consistent.
The process adapts.
Entrobot Connect can be adapted to operations across industries where customers need to initiate a process, provide information or request support.
Application and pre-assessment
Collect information step by step and open the appropriate record in the relevant system.
Requests and reservations
Identify the customer’s need, guide them to the right choice and transmit the request.
Service and support
Classify the issue, provide initial guidance and hand over to a representative when needed.
Status updates
Retrieve and share order, application or process status in permitted scenarios.
Appointments and planning
Present available choices and record the selection in the organization’s system.
Information and feedback
Answer common questions or collect structured feedback.
SCOPE AND CONTROL
We map the process first,
then build the automation.
The messaging flow, integration points, human handoff rules and data responsibilities are defined together during discovery and documented in the project scope.
The official API provider, message templates, data retention approach and representative model for WhatsApp-based solutions are verified during project discovery.
Process map
Customer steps, decision points and exceptions are mapped.
Integration design
Which data moves to which system—and under which rule—is clarified.
Representative model
The timing, team and context of live handoff are defined.
LET’S START WITH ONE PROCESS
Let’s design the action your customer starts on WhatsApp.
In a short meeting, we can map the current process, required information, system connections and human handoff points.
Request an Entrobot Connect meetingPRODUCT-SPECIFIC DEMO REQUEST
Let’s evaluate the product through your own process.
Your request reaches our team with the selected product and source page already identified. We review your needs and contact you to arrange the right session.
Demo productEntrobot Connect
- A session shaped around your needs
- Automatic routing to the right product team
- Clear scope and next steps